Biosphere Hotels Group Pvt Ltd
Last updated: April 2026
Who we are
Biosphere Hotels Group Pvt Ltd ("Biosphere Hotels," "we," "us") operates boutique hotel properties across the Maldives. Our registered office is at H. H. Hulhugali, 2nd Floor, Male', Maldives. This policy explains how we collect, use, and protect your personal information when you use our website (biospherehotels.com), make a booking, or stay at one of our properties.
Information we collect
When you interact with us, we may collect your name, email address, phone number, nationality, and passport or identity document details (required by Maldivian law for guest registration). If you make a booking, we also collect payment card details, arrival and departure dates, room preferences, and any special requests you share with us. Our website collects standard technical data such as IP address, browser type, and pages visited through cookies and server logs.
How we use your information
We use your information to confirm and manage reservations, process payments, comply with Maldivian immigration and tourism regulations, communicate with you before, during, and after your stay, respond to inquiries submitted through our contact form, and improve our website and services. We do not sell your personal information to third parties.
Who we share it with
We share your information only when necessary: with payment processors to complete transactions, with Maldivian government authorities as required by law (including immigration and tourism reporting), with third-party booking platforms if your reservation originated through one, and with service providers who help us operate our website and hotel systems, all of whom are bound by confidentiality obligations.
Payment security
Card payments are processed through secure, PCI-compliant payment gateways. We do not store full card numbers on our servers.
Cookies
Our website uses essential cookies to keep it functioning properly and analytics cookies to understand how visitors use the site. You can manage cookie preferences through your browser settings.
Data retention
We keep your personal information for as long as necessary to fulfill the purposes described above, comply with legal obligations, and resolve any disputes. Guest registration records are retained as required by Maldivian law.
Your rights
You may request access to, correction of, or deletion of your personal information by contacting us. We will respond within a reasonable timeframe. Please note that certain information may need to be retained for legal or regulatory purposes.
Children
Our services are not directed at children under 16. We do not knowingly collect personal information from children without parental consent.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact us
If you have questions about this policy or how we handle your data, please reach out:
Email: reservations@biospherehotels.com Phone: +9607347188 Address: H. Hulhagali, 2nd Floor, Malé, Maldives.